Refund and Returns Policy
At Frovat, we take high-quality satisfaction in presenting hand-crafted ornamental objects, gardening tools, kitchen accessories, and family products which might be carefully crafted and curated. Your pride is important to us, and at the same time as we hope you like every object you obtain; we recognize that on occasion returns or refunds may be necessary.
We be given returns within 7 days of transport, provided the item is unused, in its authentic situation, and lower back in its original packaging. A legitimate proof of purchase, including your order affirmation or receipt, is needed for all returns. Please note that certain products—mainly handmade portions—might also have minor variations in colour, texture, or size. These traits are part of the allure of home-made items and aren’t considered defects.
Some products are non-returnable, along with custom or personalized objects, used or broken items (until the harm occurred at some point of delivery), sale or clearance objects, and perishable gardening items along with seeds or live flowers. We inspire you to review product details carefully earlier than buying.
If your item arrives damaged, faulty, or incorrect, please contact us inside forty-eight hours of receiving your order. You can reach us at admin@frovat.Com and consist of your order wide variety, a quick description of the difficulty, and clean pix of the product and packaging. We will overview the case and provide a appropriate resolution, along with a substitute, change, or refund.
To initiate a go back for eligible merchandise, please email admin@frovat.Com with your complete call, order range, cause for return, and any assisting pix if relevant. Our client care group will manual you via the next steps. Please word that except the return is because of an error on our component (E.g.: wrong item shipped or a damaged product), the purchaser is answerable for go back transport expenses.
Once your go back is received and inspected, we will notify you by way of e mail concerning the popularity of your refund. If authorized, the refund will be processed for your authentic payment method within 5 to ten business days. Please be conscious that delivery charges are non-refundable until the return is because of our mistake.
We best offer exchanges for gadgets which might be damaged, defective, or wrong. If you want to request a trade under the one’s instances, please contact admin@frovat.Com with the vital details.
If you have any questions or need in addition help regarding our refund and return manner, experience unfastened to attain out to us at admin@frovat.Com.
Thank you for selecting Frovat. We deeply value your support and respect your knowledge as we maintain to supply specific, handmade, and thoughtfully selected products for your private home and life-style.